Shipping policy

Shipping Policy

Please review our shipping policy to understand our production times, shipping methods, and delivery expectations.

1. Production & Processing Times: Because our products are made-to-order, please note that shipping time does not include production time.

  • Standard Orders: Production takes 3 to 7 business days before your item is handed over to the carrier.

  • Bulk Orders: Production takes 7 to 15 business days before your items are shipped. Once your order has been printed and packaged, you will receive an email with your tracking information.

2. Shipping Address Accuracy: Customers are strictly responsible for providing a complete and accurate shipping address at checkout. To prevent delays or failed deliveries, please ensure your address includes any necessary apartment, suite, or unit numbers.

  • Address Changes: If you realize you made an error in your shipping address, please contact us at support@manastyleshop.com immediately. We can only update your address before the order has shipped.

  • Once an order has shipped, the delivery address cannot be modified. If a package is returned to us or lost due to an incorrect or incomplete address provided by the customer, we cannot offer a free replacement or refund. The customer will be responsible for the cost of placing a new order or paying for reshipment.

3. Delivery and Transit Times: We partner with leading global carriers (such as USPS, FedEx, DPD, and DHL) to deliver your items safely. Delivery times depend on your location and the shipping method chosen at checkout. Please note that external factors like extreme weather, holidays, or carrier strikes may occasionally cause delays beyond our control.

4. Packages Marked as "Delivered": If your tracking information shows that your package was marked as "Delivered" by the carrier, but you have not received it:

  • Please check around your property, mail room, or with neighbors, as carriers sometimes leave packages in unexpected locations.

  • You must contact the shipping carrier directly to inquire about the delivery details.

  • Please note: We do not issue refunds or free replacements for packages that the carrier has officially marked as "Delivered."

5. Lost or Damaged Packages

  • Damaged in Transit: If your package arrives damaged, please contact us at support@manastyleshop.com within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can arrange a replacement.

  • Lost in Transit: If your tracking status is stalled and the package is confirmed lost in transit (and not marked as delivered), please contact us no later than 7 days after the estimated delivery date so we can work with our printing partner to resolve the issue.

6. International Shipping & Customs Duties We ship globally! For orders delivered within the United States, customs duties and import fees are covered. However, for non-US destinations, your package may be subject to local customs duties, taxes, or import fees upon arrival.

  • These fees are determined by your local government and are the sole responsibility of the recipient. We cannot predict or cover these charges.

  • If you refuse a package due to customs fees, it will not be eligible for a refund.

Need Help? If you have any questions about your order's shipping status, please reach out to us at support@manastyleshop.com.