Refund policy

Return and Refund Policy

1. Damaged, Defective, or Misprinted Items: We stand behind the quality of our products. If you receive an item that is misprinted, damaged, or defective, we will happily replace it or refund you!

  • Timeframe: Claims for defective, damaged, or misprinted items must be submitted within 7 days of the delivery date.

  • How to report: Email us at support@manastyleshop.com with your order number, a brief description of the issue, and clear photos or videos showing the defect.

  • Resolution: Once the defect is verified, we will arrange for a replacement or a full refund at no additional cost to you.

2. Exchanges and Buyer's Remorse: Because all of our items are custom-made specifically to your chosen design, color, and size when you order, we cannot accept returns or offer refunds for buyer's remorse or wrong size selections.

  • Items that were accurately produced according to your order specifications but are later deemed unwanted are considered final sale.

  • Please be sure to carefully check our sizing charts and double-check your order before checking out.

3. Non-Returnable Items: In addition to accurately produced custom items, the following items are strictly final sale for hygiene and production reasons, unless they arrive physically defective:

  • Underwear, tights, pajamas, swimsuits, socks, and face masks.

  • Deliberately damaged items.

  • Orders that are delayed, lost, or returned to sender due to incorrect shipping information provided by the customer at checkout (e.g., incorrect address or phone number).

4. Lost Packages If your tracking information indicates that your package should have arrived, but you have not received it:

  • Claims for packages confirmed as lost in transit must be submitted to us no later than 7 days after the estimated delivery date.

  • We will work with our printing partner to investigate and resolve the issue. We cannot issue refunds or replacements if the package was lost due to an incorrect shipping address provided at checkout.

5. Order Cancellations & Modifications: Because our fulfillment process begins shortly after your order is placed, orders can only be canceled or modified while they are in the initial "In Review" stage.

  • If you need to cancel or change your order, please email support@manastyleshop.com immediately.

  • Once production has started, we can no longer cancel the order, modify it, or offer a full refund.

6. Processing Your Refund: If your return for a defective item or your order cancellation is approved, your refund will be issued to the original payment method used for the purchase. Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.

Need Help? If you have any questions regarding your order, our support team is here to help! Please reach out to us at support@manastyleshop.com.